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OUR POLICIES

PRIVACY POLICY

At Regional Pressure Washing, we are committed to safeguarding your privacy. This Privacy Policy outlines our practices regarding the collection, use, and protection of your personal information when you engage with our services. By using our website or availing our services, you consent to the terms and practices described herein.

Information We Collect:

  • Personal Information: We may collect personal information such as your name, address, phone number, and email address when you request a quote or schedule a service. This information is used to fulfill your requests and communicate with you.

  • Payment Information: When you make a payment for our services, we may collect payment information, including credit card details, to process transactions securely.

  • Website Data: Our website may collect non-personal information, including but not limited to your IP address, browser type, and operating system. We use this data to improve our website's functionality and your browsing experience.

How We Use Your Information:

  • Service Delivery: We use your personal information to provide the pressure washing and related services you request, including scheduling appointments and sending service reminders.

  • Communication: We may use your contact information to communicate with you regarding your service requests, updates, promotions, and customer satisfaction surveys.

  • Payment Processing: Your payment information is used solely for processing payments for our services.

  • Website Improvement: Non-personal information collected from our website helps us understand user preferences and improve our website's content and functionality.

Information Sharing:

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with trusted service providers who assist us in delivering our services, such as payment processors and email communication providers. These third parties are required to maintain the confidentiality and security of your information.

Data Security:

We employ industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of data transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Cookies:

Our website may use cookies to enhance your browsing experience. You can modify your browser settings to disable cookies if you prefer not to receive them.

 

Your Choices:

You have the right to review, update, or request the deletion of your personal information at any time. You may also opt out of receiving marketing communications from us.

Policy Changes:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes via our website or other communication methods.

Contact Us:

If you have questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at sales@regionalpressure.com.

 

By using our services, you acknowledge that you have read and agree to this Privacy Policy. Please review this policy periodically for any updates or changes.

REFUND POLICY

At Regional Pressure Washing, we strive to provide high-quality services that meet and exceed your expectations. We understand that situations may arise where you require a refund. This Refund Policy outlines our procedures and conditions regarding refunds.

Service Cancellation:

  • Cancellation by the Customer: If you need to cancel a scheduled service, please notify us at least 24 HOURS in advance. Cancellations made within this timeframe are eligible for a full refund of any prepayment.

  • No-Show or Late Cancellation: Failure to provide adequate notice for cancellation, or a no-show on the scheduled service date, may result in a cancellation fee and a partial or no refund, depending on the circumstances.

 

Unsatisfactory Service:

Quality Concerns: If you are dissatisfied with the quality of our service, please contact us within 1 DAY of service completion to discuss your concerns. We will work with you to address and resolve any issues. Refunds, if applicable, will be evaluated on a case-by-case basis.

Payment Disputes:

If you believe there has been an error in billing or payment processing, please contact us promptly to resolve the issue. We will investigate and rectify any valid billing discrepancies.

Refund Process:

  • Request: To request a refund, please contact us via Sales@regionalpressure.com. Provide detailed information about your request, including your name, contact details, service date, and the reason for the refund.

  • Review: We will review your refund request and respond within 3 DAYS to acknowledge receipt and inform you of the outcome.

  • Approval: If your refund request is approved, we will initiate the refund process. The method and timeline for the refund may vary depending on the original payment method.

  • Denial: If your refund request is not approved, we will provide a clear explanation of the reasons for denial.

 

Special Considerations:

  • Promotional Discounts: Refunds on services purchased with promotional discounts will be provided based on the actual amount paid after the discount.

  • Partial Refunds: In some cases, partial refunds may be offered if only a portion of the service has been completed or if there are extenuating circumstances.

Policy Changes:

We may update this Refund Policy periodically to reflect changes in our services or legal requirements. Any updates will be posted on our website. By availing our services, you acknowledge and agree to the terms of this Refund Policy. Please contact us if you have any questions or require further clarification regarding refunds or our services.

Thank you for choosing Regional Pressure Washing. Your satisfaction is our priority, and we are committed to addressing any concerns you may have regarding refunds in a fair and transparent manner.

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